Yes, Santa Photography and Sensitive Santa Photography are fully bookable experiences. Click here to book Santa Photography or click here for Sensitive Santa Photography.

Visit our Christmas Gift Card Shop to purchase Chadtone Gift Cards this festive season available from 10 November. Find out more

Located Ground Level near Victoria’s Secret.

To support a safe environment, shopping may look a little different this Christmas. We’ve implemented additional measures to help with crowd management, shop front and virtual queuing and increased cleaning and sanitisation. We want to help you, so before you visit please check out our tips and tricks below on how to shop safely and plan your trip.

Across our centre we have a number of safety initiatives in place including:

• Hand sanitiser at all entrances
• Increased sanitisation and cleaning of all customer touch points and high traffic areas
• Physical and digital signage and PA announcements reminding customers to keep a safe distance apart
• Floor decals and physical distancing reference points in key areas
• Traffic and density management in our carparks and our malls
• Additional customer service staff to assist with managing social distancing
• Virtual queuing system to support our stores manage customer capacity limits
• Designated entry and exit points
• Queuing areas in high traffic locations and entrances
• Additional outdoor dining options

When you visit us please ensure you:

• Plan your shopping trip and use the closest entry to the store you are visiting
• Shop early and check our website for updates
• Keep a healthy 1.5 metres distance from other customers and team members
• Ensure you wear a well fitted face mask
• Maintain good hygiene including washing your hands or using the hand sanitiser provided
• Limit the number of people you shop with
• Book time to shop using the store’s queuing systems

And remember, to respect your fellow shopper and if you feel unwell, please stay home.

Find out more here.

We recommended shopping earlier in the week or before 11am to park and shop with ease.

We also encourage you to plan your visit ahead of time, limiting who you shop with, as well as limiting your time with us.

We encourage you to plan where you need to shop before arriving at Chadstone this Christmas.

Please visit our store listing or centre map to explore which part of the centre you need to visit.

We recommend parking at the nearest car park closest to the stores you need to visit.

We understand community concern about (COVID-19) Coronavirus and public spaces, and we are proactively taking measures to ensure we continue to be a safe place to visit, work and shop, access products and services.

On this basis, Chadstone’s shuttle bus service is suspended until further notice.

We apologies for any inconvenience and thank you for your support and understanding.

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not having the Chadstone Christmas Show.

We apologies for any inconvenience and thank you for your support and understanding.

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not host letters to Santa.

We apologies for any inconvenience and thank you for your support and understanding.

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decision to not have a Christmas choir or caroling in centre.

We apologies for any inconvenience and thank you for your support and understanding.

Chadstone is not offering a gift wrapping service in centre this Christmas.

Many of our retailers offer gift wrapping. We recommend reaching out to individual retailers to find out more about their gift wrapping offering.

This year, we have updated our trading hours to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not to operate for 34 hour trade on the 23 - 24 December.

We are however open
8am - 1am: Wednesday 23 December
7am - 6pm: Thursday 24 December

We apologies for any inconvenience and thank you for your support and understanding.

Yes. There will be a magical snow storm at the Santa Set every 30 minutes during photography hours.

Located Lower Ground, outside Target.

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

Therefore, we have made the decisions to not host a VIP night this November and will instead be increasing activity surrounding Black Friday.

Details of black Friday are coming. To be the first to know about the latest offers, events details and news of what’s happening in centre, make sure you’re signed up to become a Chadstone First Member: www.chadstone.com.au/sign-up

This year, we have updated our eventing schedule to meet customers needs and offer the most convenient shopping experience at Chadstone.

We will be open:
Friday 27 and Saturday 28 November: 8am - Midnight
Sunday 29 November: 9am - 9pm
Monday 30 November: 9am - 7pm

More details of black Friday are coming. To be the first to know about the latest offers, events details and news of what’s happening in centre, make sure you’re signed up to become a Chadstone First Member: www.chadstone.com.au/sign-up

We will be open 6am - 11pm for Boxing Day on Saturday 26 December.

We are pleased to share that Chadstone will once again pledge a sizeable donation to the Starlight Children's Foundation, the Centre's Christmas charity.

For full details and further help on how to view, share and download your images, click here.